The answers,
without the guesswork.
From your first trim to your first order.
Is this a clipper or a grinder?
Both. Use the manual clipper to shorten the nail, then the electric grinder to smooth the edge. You can use either function as needed.
Can I use it on dark nails?
Dark nails need extra care. A light does not make the sensitive quick reliably visible through black nails. Work in tiny increments and ask a vet or groomer for help if you are unsure.
What if my pet is nervous?
Introduce the tool gradually before trimming. Let your pet get used to its sound, offer treats and keep sessions short. Stop if your pet becomes distressed.
What does the 30-day guarantee cover?
Try Trimo at home. If it is not right for you, contact us within 30 days of delivery for a product refund, even after use. Change-of-mind return postage is your responsibility. See the full returns policy.
When will my order arrive?
The available delivery options and any shipping charge are shown at checkout. You will receive tracking when your order is dispatched. Contact us before buying if you need it by a particular date.
How do I start a safe clipping routine?
Let your dog get familiar with the switched-off tool first. Support the paw gently and follow the supplied instructions. Trim only a tiny amount from the nail tip, avoiding the sensitive quick. Do not force a thick nail into the opening. Ask a vet or groomer to demonstrate if you are unsure.
How do I use the electric smoothing tip?
Keep fur away from the moving head. Touch the nail tip lightly and briefly, then move away to avoid heat building up. Never hold the grinder against one spot. Stop if your dog is distressed or there is pain or bleeding.
How do I clean and store Trimo?
Switch it off and follow the cleaning instructions supplied with your tool. Do not immerse electrical parts in water. Store it out of reach of children and pets.
Is every pet comfortable with a grinder?
No. Reactions to sound and vibration vary. Introduce it gradually and never force a session. A professional groomer or vet can help if your pet is uncomfortable.
Does the two-pack include two complete tools?
Yes. The two-pack offer includes two complete Trimo tools. It is a one-time purchase, not a subscription.
How do I get in touch?
Use our contact page with your question and, if you have ordered, your order number. Do not include payment card details.